Thank you for Shopping at Star City Collectibles LTD.

If you are not 100% happy with your purchase, we are here to help!

 

Returns

You have 14 days to let us know if you wish to return your purchase to us, then another 14 days to return the item.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Unwanted or ordered in error items will incur a 20% restocking fee.

 

Funko Pops are packed well and any imperfections on the Funko Pop from Factory are not covered as this is how they arrive from factory, Funko Pop outer Boxes are for packaging only and the Funko pop inside is the actual Item being purchased, in unlikely cases a Funko Pop Box Arrives Damaged contact us to try to resolve the issue.

 

**MINOR SCUFFS OR DENTS CAUSED IN TRANSIT ARE NOT COVERED AS THE OUTER BOX IS PACKAGING ONLY, THE ITEM INSIDE IS THE PURCHASED ITEM**

 

However, we will try resolve any issues before asking you to return the item to us with images and a return reference from us, without a return reference no credits or refunds will be applied.

 

Your item also needs to have proof of purchase.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item, we will immediately notify you on the status of your refund after inspecting the item.

 

If your return is approved, we will initiate a refund to your card (or original method of payment). You will receive the credit within 14 days, depending on your card issuer’s policies.

 

Late or missing refunds (if applicable) If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at hello@starcitycollectibles.com

 

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

We do/ will not refund or return any mystery box item, as we can not guarantee what item you will receive.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@starcitycollectibles.com and await return details on what to do next.

 

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

 

Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

 

To return your product, you should mail your product to:

 

Star City Collectibles LTD

Carlton House,

Gwash Way, Stamford,

PE9 1XP

 

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Please contact us before sending any returns back with your order number and reason.

 

Contact Us

If you have any further questions on how to return your item, please contact us.