Frequently asked questions
What Packaging do you use?
We wrap items in recyclable Bubble Wrap, we then fill a single wall Cardboard Box with Recyclable Air Bags. As collectors we understand the importance of your pops arriving safe and sound.
When can I expect my product?
Depending on the Shipping you have selected this can vary however please always allow up to 7 working days after your parcel has been dispatched before raising this with us. Sometimes the postal service can be delayed. But we are always sure to get your parcels delivered on time.
When is my pre-order product arriving?
We never advertise our pre-order products until we know how many we have coming into stock, this prevents a back order of orders due to stock issues. That means as soon as we get them in we are sure to get them out the next working day. However we are never aware of the date we get it other than a rough estimate, so we like to keep this open but its normally within a few weeks.
We do accept returns but this has to be raised with us to go to a dispute, we always attempt to rectify the issue as smoothly as possible. So dont be afraid to message us with problems!